If there’s an issue with your order, the following outlines our return, refund, and exchange process for items shipped within Australia.
Key Information:
- Return Period: 30 days from the delivery date
- Restocking Fee: None
- Refund Processing Time: Up to 10 days after we receive your return
- Return Shipping Costs: Covered by the customer
Return Eligibility
You may return eligible items within 30 days of delivery. To start the process, please contact us at info@thefashionoutlet.com.au. Items must be unused, unworn, and returned in their original packaging with all tags attached. Returns requested after 30 days cannot be accepted.
How to Return an Item:
- Step 1 – Contact Us
Email info@thefashionoutlet.com.au with your order details including your order number and the reason for the return. Please note that returns without prior approval will not be accepted. - Step 2 – Receive Return Instructions
Once your request is reviewed and approved, you will receive detailed instructions on how to proceed with the return. - Step 3 – Pack Your Item
Securely package the item to help prevent any damage during shipment.
Important: Return shipping costs must be covered by the customer.
Refunds
Once your return arrives and is inspected, we’ll issue a refund to your original payment method. This usually takes up to 7 business days. No restocking fees apply.
Exchanges
If you'd like a different item instead, just email us at info@thefashionoutlet.com.au with your exchange request. We’ll guide you through the next steps.
Order Cancellations
Need to cancel? Contact us at info@thefashionoutlet.com.au as soon as possible. While we’ll do our best, cancellations aren’t guaranteed once processing begins.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please email us a photo of the issue at info@thefashionoutlet.com.au. We’ll arrange for a replacement or the correct item to be sent out.
This policy is subject to our Terms of Service.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@thefashionoutlet.com.au
Phone Number: +31685521158
Contact Form: Click Here
Business Address:
18 Neylon St, Yarraville VIC 3013, Australia
Warehouse Address:
72 Po Lo Che Rd, Sai Kung District, Hong Kong